What Our Customers Are Saying
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Thomas Gepfrich, Seattle, WA
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So worth a gnarly winter drive!!! Love ORV and TRV! Very thorough walk through, phone questions answered quickly, after purchase the SERVICE DOESNT STOP! a rarity!
Tina and Bill Auldridge, truckee, CA -
We bought a trailer new in November of 22. We took it out and had a few minor issues that needed to be addressed. You guys got our trailer in and fixed in the same day. Later that day I had another issue with the fridge and when I called , figuring I had to schedule another appointment, you didn't even hesitate to send a tech out to my house and replaced the part on the fridge. I didn't even have to ask it was your idea! I have dealt with other dealers that are part of a large chain and I have always had terrible experiences and hated being an RV owner when I had to deal with them. The experience with your dealership was absolutely great! I will never go back to a large dealer again.
John Harmon, PENDLETON, OR -
Worked with Corrin starting January of 22 on ordering a 24KRS. We live in WA so everything was via phone and email. I had a million questions and she answered them all without complaint. We got our order in and picked up the trailer in September of that year. Once there we did the walk through, found a couple of issues and they were fixed immediately, no waiting, no ordering of parts or anything like that. They pulled a door off another unit, and brought a tech out to fix everything on the spot. We took it camping in the area and had to bring it back twice for an issue with the water pump, but NEVER had to wait for them to look at it. Everyone dropped what they were doing and help was on the way. Finally found the issue, fixed it and I was on my way. WOW, WOW, WOW did TRV change my mind on what an RV dealership could be. It was absolutely worth the drive down from WA and I will recommend them to anyone that will listen. Not only is TRV amazing, but we LOVE our 2023 ORV 24KRS, it is amazing. Just wish the bottle of Pendleton they gave me with the trailer was bigger cause man was it good too. Thank you TRV for the amazing experience!
Dan Fisher, Roy, WA -
We ordered our Outdoors RV in August of 2022. It was promised, and delivered, in March of 2023. We drove from Pollock Pines (Lake Tahoe), CA., to pick up our Outdoors RV 25RDS, and picked it up yesterday (4-20..... NO jokes about pot, OK??? :-)))First off, this is a small, family dealership. We have had HORRID experiences with "Camping World" (Crapping World to us) with our last two RV's. We did a TON of research and decided on Outdoors RV and Thompsons before we ordered last August. Trust us; it is WORTH the drive to Pendleton!We werew treated with utmost respect and customer service for the entire time leading up to, during, and after the purchase. We were given EXACTLY what we ordered, at EXACTLY the price we were quoted (SUBSTANTIALLY below all the other dealers we checked on), and Corrin Thompson and Casey Allen were superb in making surew the trailer was completely PDI's, cleaned, ready to go, andf gthe walkthrough took about three hours!We have been stayong at Wild Horse Casino RV Pafrk, per Corrin's recommendation, and there are a few VERY minor nits we found. I called Casey this morning, and we are set to return with the unit on Monday, andf they will fix both minor issues before we return to CA.If you want NO PRESSUREm NO HASSLES, GOOD, HONEST people, you cannot go wrong with Thompson's RV. Aftwre playing with the "Big Boys" twice, what an AWESOME experience. THANK YOU to you ALL! Like a former cvustomer before us qwrote, "There is a very good reason why people drive to Pendleton from all over American to purchase their Outdoorsd RV here in Pendleton.... You cannot go wrong!! HIGHLY FECOMMENDED!!Thank You to you ALL at Thompsons RV!!!!
Steven Steinbrecher, Pollock Pines, CA -
First off, Casey Bonner is a rock star, attentive and very helpful one of the best sales experiences we have had.
This is a class act from start to finish. Thanks to you Casey and the staff you made it his such a great experience.Oleg Pemberton, Vancouver, WA -
Thank you Thompson RV for your super friendly dealership. We appreciate each owner/staff that made our buying experience pleasant and exciting. We feel like we're a part of the family.
Durinda Burrows, La Grande, OR -
This is the easiest purchase I have ever done. All done over the phone since I am about 8oo miles from Pendleton and not able to stop by. Kept informed on progress and delivery date. Answered all question before and after delivery and a through walk thru. Will work with them in the future for parts and service. They answer e-mails quickly with the information I need. Thanks to everyone. Terry and Jade
-Anonymous -
Outstanding service and very friendly. They went out of their way to accommodate our needs as we were on a very tight time frame.
-Anonymous -
Just want to give a HUGE thank you to the Thompson RV service
department for the prompt, cheerful and competent repairs made to our 2020 F28RKS
while we were on the road. They obviously know ORV RVs inside and and out
and it is a HUGE relief to be on our way with several problems resolved. We
will gladly drive from MT in the future to have service done here!Emmy Ibison, Florence, MT -
Fantastic Family Owned businees. Were were happy to purchase fromyou.
Marv Shelton Snohomish WA -
A most postive experience.
Nice to deal with a family owned business that has a foundation based in integrity and exceptional customer service.
A business like this is a rare find.gilbert travis, Kamaih, IDAHO -
Fantastic from start to finish. What a pleasure working with everyone at the dealership.
GloriaMike Munly, Yakima, WA -
We started researching Outdoor RV in the fall of 2018 after a extending trip to Northern Canada in our "cooking cutter RV trailer". In January we made the trip to visit the factory and then follow up with a visit across the pass to ThompsonsRV. Great indoor and outdoor showroom and showed us all the models and answered all our question. These are great quality units! My wife and I loved the 25 RDS-T. We returned to Texas to sell our "Elkhart Trailer". Got it sold in April and worked with Burton long distance on getting us into a new unit with all the accessories/solar we wanted. We made the trip in June and picked it up. Absolutely great to work with from out of state. Couldn't be happier. Spent the month of June visiting Oregon, Nevada and Utah. Thanks to the Thompson family for a great list of campsites throughout Oregon.
Bill Willeford, Jacksonville, TEXAS -
What a great experience working with Thompson RV. Very informative! No hassle! Knowledgeable about their product! Fair price! Factory ordering process very smooth. No hidden fees! Able to work with one person. Pre-delivery inspection awesome! Highly recommended!
Jim Laura Burns, Kennewick, WA -
Today we purchased the Outdoor RV Mountain series Creek side 21' trailer. It is one of the best experiences we ever had. We traded in a trailer, and they were the only ones that would give us a descent price for our trade in. We looked at the trailer and 2 days later started the process. The communication was wonderful, and when we went to pick it up, the walk through was wonderful and Burt took the time to make sure all of our questions were answered before we left. After getting home and loading the trailer we found that we had more than adequate room for everything, and were pleased with all of the well thought out design features. There was no comparison to the one we traded in. It will be a perfect fit for us. Super quality and well designed. Thank you such a wonderful experience.
Karen Hutchinson, BAKER CITY, OR -
A pleasure to conduct business with, and in fact, my best buying experience in the last 20 years. No purchase pressure, but an abundance of helpful information to guide your decision. I drove 804 miles (one way) to purchase from Thompson RV and it's worth the effort. The employees at Thompson were prepping my vehicle five minutes after I arrived, and the attention to detail was spot-on. Burt gave me a thorough walk around and made sure I understood all the systems and safety precautions.
This is a first class family operation that puts the emphasis on customer satisfaction, and I couldn't be more satisfied.David Maxwell, Covelo, CA -
Thank you Thompson RV! We bought our pre owned Outdoors RV sight unseen, based upon the recommendation of your sales team. The trailer was everything you said it was, and more! The service was exceptional and the trailer was immaculate and ready for pick up when we arrived. We appreciated the insight and advice from your technical staff, and their willingness to help ensure we were ready for camping as soon as we left your facility. Your team did a great job of hooking up the towing system, and the trailer towed as if it was weightless, even against the strong gorge winds, as we headed back to Gresham. It was more than worth the time required to travel 200 miles to purchase a trailer from Thompson RV! After we visited RV dealers in the Portland area, we found that Thompson RV was the best. The trustworthiness, the friendliness, the expertise, and the enthusiasm for RV'ing sold us! At the last minute I added a service request, and I received an enthusiastic "no problem," when I was expecting to hear that it couldn't be scheduled for some period of time.
Gary Mallory, Gresham, OREGON -
Kathie and I greatly appreciated how wonderfully we were treated in our experience before, during and after of our purchase. Don't hesitate to use us as a reference if need be. Carolyn, Corrin and Burt were always there to answer the many questions and concerns that we had. We had shopped multiple dealerships in the Pacific Northwest and found Thompson RV to always lead they way in follow-up in all aspects of our search for
the exact make and model 5th wheel that was our desire. We previously owned an Outdoors RV Wind River and was very pleased with their product. We did not look at any other 5th wheels as the Outdoors RV was top of the line in all we desired.
You will not find a more thorough and friendly dealership. That not only includes Corrin, Carolyn and Burt but everyone that we
had contact with, including the parts manager and especially those that prepped our newly purchased Outdoors RV Glacier Peak Titanium Series 5th wheel. Did it have everything we wanted, no. It did come with more than I had hoped for. Being the type to improve my purchase I added many upgrades to my liking.
Ok, enough. Our experience with Thompson RV was a 5-Star experience that would be difficult to top.
Thank you to all who made our purchase a very memorable experience.
Your friends for life, Miles & Kathie OlinMiles Olin, AGUA DULCE, CA -
I just purchased my new Outdoors RV from TRV. It was an overall great and easy experience. The staff are great people to work with. You will not find a better company to buy your next RV through. I will recommend them to everyone I know. It's worth the drive to do business with TRV.
Richard Knox, Blackfoot, IDAHO -
Our experience with Thompson RV started on the phone. They answered all of our questions honestly and made us feel very comfortable. We decided on the 5th wheel we wanted and made the trip from California to pick it up. We stayed in Oregon a few days to try it out and did have a couple of things that needed repair. The staff bent over backwards to make sure everything was fixed and we were happy. We would highly recommend Thompsons RV to anyone that is looking for a fair price and the best service.
Dave & Shirley Tyree
Mountain Ranch, Ca.Dave Tyree, Mountain Ranch, CA -
Once I made the decision to purchase a new RV, I began researching makes, models and floorplans that met or exceeded my diverse needs. The aforementioned process caused me to choose the Outdoors RV line due to the quality of craftsmanship, and off-grid features/capabilities. Having seen a variety of Outdoors units on the Thompson website/lot, I made an appointment with Burt to take a closer look. Burt is/was extremely friendly, knowledgeable and helpful without being pushy, which solidified my decision to purchase an Outdoors unit. I had heard mixed reviews concerning price point flexibility with Thompson's, so again I started researching available units up/down the west coast. I ultimately purchased my unit from Thompson's, because the price was highly competitive and the customer-oriented approach to sales/service is second to none. I have never purchased a car/truck, RV, ATV...where driving off the lot there was no question in my mind that if anything went wrong, and/or the unit did not meet my expectation(s) it would be made right...that is exactly the feeling I had/have with Thompson's. Thank you for a great experience!
Stuart Roberts, Pendleton, OR -
We just purchased our 5th trailer from Thompson RV. We have never had a bad experience from the first time we walked in the door through our last purchase 2 days ago. We have a lot of friends who have purchased trailers elsewhere and have had horrible experiences with service. The comment I here most often is "once we left the lot with our trailer the dealership didn't want anything to do with us". That has never been our experience at Thompson. It is truly a family run business with family values!!
Paula Tucker, Garibaldi, OREGON -
We have purchased many big ticket items over the years from various manufacturers and dealers and we've had meh experiences. This purchase/deal with Thompson RV was, BY FAR; in comparison, the best buying/trading experience we've ever had! NO JOKE! Imagine being treated with dignity and respect, with kindness and friendliness; making you feel like part of their own family. We just can't say enough about our experience! THANK YOU Caroline, Corrine, Burt... and all the others working so very hard at winning! You have customers/friends in us for life!
Krisene Monroe, Nampa, IDAHO -
Just want to say Thank You to the staff at Thompson RV. On 4/21/17 I took my travel trailer to you guys for some repairs and traveled from The Dalles,Oregon to your dealership which is a 2 1/2 hour drive from me, and when I arrived that morning, Burt one of the salesmen asked what I needed and told him that I was there to have some repairs done on my trailer and he took me over to the service desk and asked me my name and found my repair order and confirmed with me on what repairs needed to be done, and then told me that they would start working on it right away. To my surprise, as I was unhooking my trailer from my truck, one of the repair men was waiting for me to unhook, so that they could start working on it. I told the repair man that I was going to be at the casino that in is Pendleton for a while, and about an hour or so after dropping it off for the repairs, he called me to inform me that it was done. I was in complete shock that it was done that fast and that everything that I wanted them to fix was fixed with no questions asked, they just did it!! I told the repair man that I was going to be at the casino for a few hours and asked if I needed to pick it up right away, and he said that it was no problem to leave it there while I was at the casino for a few hours, again I was in complete shock that they would let me do that, as most other RV dealerships would want you to come and get it as soon as it was done. After a few hours went by, I returned to the dealership to pick up my RV, and the only thing that they did was charge me $50.00 for an hour labor that was not covered by the warranty, and some of the other things that was not covered by the warranty, the ate the cost on them, now what other dealership would do that for a person who did not even buy their RV from them, NOT MANY!!! Even though I did not buy my RV from Thompson RV, their customer service was way beyond any other RV dealership that I have been to when looking at purchasing my RV this past year, and I HIGHLY recommend Thompson for anything that you would need, rather it be purchasing an RV, or just taking your RV there for repairs, THESE GUYS ARE THE BEST!!! When I go to purchase my next RV, I know that I will be going to Thompson RV to make that purchase. Once again, Thank You Thompson RV for being the best customer service dealership in the RV industry. Dale Christiansen, The Dalles, Oregon.
Dale Christiansen, The Dalles, OREGON -
If your looking for a dealership with a no hassle fair price, family friendly atmosphere, a sales person more concerned about your RV needs than making a sale, and service that is second to none, then your search is over. Thompsons RV is this and much more. Literally best buying experience my wife and I have ever had. Thank you Thompson RV for having such a great dealership.
garen ward, stanfield, OR -
We recently made the decision to buy a new travel trailer and started checking out what was available at different sportsman shows in western Oregon. The only problem we were having is that everywhere we went, we felt like we were buying a used car due to the sales techniques used by the different dealerships. Lisa and I do not like that game and it's probably the quickest way to assure that we don't buy from a particular dealer. We both hate walking away feeling like the salesperson is laughing in the background at how much money he made off of us. Anyways, the decision was made that we wanted to buy the 2014 NASH 23D. The problem was where would we buy it. We live on the edge of the Willamette Valley so figured that we'd try to find a dealer we were comfortable with somewhere up and down the I-5 corridor between southern Washington and southern Oregon. During our search, a close friend suggested that we contact Thompson RV in Pendleton. While that was a bit further than we wanted to travel to purchase a new trailer, we figured we'd send an email just to test the waters. To our surprise, we got a very quick response, very matter of fact information and we were very intrigued. There was no game being played. After a few more emails, we found ourselves agreeing to purchase a 2014 NASH travel trailer sight unseen over 300 miles away. We set a date that we would travel to Pendleton and take delivery. What we found when we got there was exactly what we already had figured out. Every person we worked with at Thompson RV was going out of their way to make sure we got exactly what we wanted. It was probably the best buying experience we've ever had. The friendliness at Thompson RV is genuine and not fake. We never felt like anybody was putting on a fake smile just to make a sale. The price on our new trailer was also very satisfactory. All in all, it was a very enjoyable and fun weekend and we took delivery of the exact trailer we wanted. Burton Thompson, Lisa and I want to thank you for your honesty, your straight forward approach, and your hospitality. Buying from you was truly an enjoyable experience and we'd do it again in a heartbeat. We will also strongly recommend Thompson RV to anybody we come across who is looking to buy a new RV. You guys make road trips fun!
Randy Atkin, Junction City, OR -
We researched several brands of trailers, and liked the Outdoors RV line. We toured the factory in La Grande OR and were impressed with their trailers. We checked with a dealer in SE WA who kept trying to get us to look at a different brand, and when we asked about a package described in the Outdoors RV brochure we were told they didn't come equipped that way. We contacted Kevin, at the factory, and asked him if he could recommend a dealer that knew their product, and he recommended Thompson RV in Pendleton. We drove down there and asked about the Timber Ridge 24RKS. Corrin told us they didn't have one on the lot as the company was making changes, but they had one on order. She gave us all the information they had, but didn't have a price yet. She took our email address and sent us a price as soon as she got it, which was about the same price for the Titanium model that the other dealer wanted for the older standard model. We emailed multiple times, and she was always quick to respond, answering all our questions. When they finally got the trailer (Mother Nature kept dumping snow and ice) she emailed us right away, then followed up with a phone call. When we arrived to pick up our trailer, we were met as soon as we walked in the door. Corrin, Burt and Carolyn were very friendly and efficient, and very knowledgeable about trailer. The service staff answered the few questions that Burt couldn't. As we have owned RVs before, the walk through didn't take long. Burt and Corrin were very willing to spend as much time with us as we wanted, never making us feel like we were imposing on them. We highly recommend this family owned dealership! The few extra miles past the Tri Cities is well worth the drive!
Doug Karen Bissell, Yakima, WA -
We were traveling were traveling with our 2015 Wind River when the electric jack on the tongue quit working, The same morning we couldn't get the front burner to light so I checked the web and found Thomson RV. I called and even though they were busy and I didn't buy it from them, they said I could stop by and they would take a quick look at it.We stopped by on our way through Pendelton and pulled up in front of the show room. We were greeted in the lot and immediately the young man went to work in less then 15 minutes he completed the repairs and we were back on the road! Amazing service and they wouldn't even accept a dime, nor did they write it up for a warranty reimbursement! They said it didn't take long enough to merit it! They need to give customer service training to others! I had called Big Country in Bend and they said they couldn't get to me until November because I didn't buy it from them :-( I was extremely impressed with Thompson RV and will be looking there when I make my next purchase... They would be worth the drive :--D
Jack Jones, Culver, OREGON -
We told Burton what we were looking for in type, size and price. We were not pressured and got exactly what we were looking for. A very pleasant experience, we could not be happier.
John and Linda Lambert, Walla Walla, WASHINGTON -
We purchased a used Lance trailer in October. The great service started when my new brake controller, installed in Portland, was defective. Thompson swapped it out at no charge so I could hit the road. We immediately took the trailer out on a test run at the coast and found a handful of problems including a leaking slide-out. Thompson repaired everything, no questions asked, and even filled my water tank so I could go camping the day I picked up the trailer after repairs. On top of that, they are simply really nice folks. Definitely worth the drive!
John G, Portland, OR -
We knew we wanted to buy a new trvael trailer. Our only experience was buying a used Nash 4 years ago. Little did we know that would come into play when buying a new trailer. We looked around and went to a couple open houses, then we came to Thompson open house and got to speak with an Outdoors Rep and the Thompson family. After speaking with them about the Outdoor RV manufacturing we were sold on a new Timber Ridge. We learned that the same owner has Nash and Outdoors manufacturing, both in LaGrande. Our purchase experience was fantastic! It was zero presure, and we were treated like family instead of customers. We found their prices the best around ( One WA dealer wanted 30% more for the exact same model and features.) They answered all of our questions,was very helpful with the timing of the sale, and helped us with accessories. I firmly believe in customer service and the Thompson family does too!.
Louis Shanks, Walla Walla, WA -
What a great place to buy an RV! We found Thompson RV on the internet. Their web site provided a lot of information, had good pictures of the rig we were interested in, and was easy to navigate; so we decided to email a price request. Corrin came back quickly with a very good out the door price, no extra fees or dealer prep charges. We had lots of questions, had been to several other dealers but had not found one we felt comfortable with. Corrin answered all our questions, even contacted the factory for clarification on some items. They dont try to sell you anything here, they help you to buy. It was so nice to deal with honest folks instead of some slick sales person that had never spent a night in an RV. When we picked up our rig in Pendleton, Burton spent the better part of the afternoon showing us how everything worked. Everyone there was focused on what we needed to make sure we would have a smooth trip back to California..our compliments to whomever cleaned our unit, it was spotless. This is a no hassle place where honesty and truth still mean something. We have never had so much fun spending so much money. We love our new Glacier Peak fifth wheel from Thompson RV!
Richard Janet Darrimon, Dublin, CA -
The trip to Pendleton was well worth our time. Our buying experience with Bob, Carol and family was a positive one. They really do give you special treatment and also the best price. I can already tell that their after the sale service will be top notch. We would highly recommend doing business with Thompson RV. A family run business with quality products.
Elden Alexander, Emmett, ID -
Tom Phelan, Oendleton, OR
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Purchased my RV in 2006 after looking all over Oregon and Washington, the best selection, price and sales people were right here in Pendleton. This is one company that it has been a joy to be a customer to - always friendly and helpful. Every time I walk through the door, always greeted and treated as a friend, not just a customer. Cannot give enough praise to Thompson RV and their staff. Sales was excellent, after sale service was excellent, on-going service is excellent.
Robert Futter, Pilo, OR -
I purchased a 2004 Artic Fox Trailer from Thompson RV in 2010. I can't say enough good things about what a pleasure it was to deal with Thompson RV. They provided friendly professional service from the moment I was helped by their friendly sales department until the time they delivered my RV to me in the Tri-Cities Washington. I would highly recommend them and give the an A+ rating.
-Anonymous -
I was referred to Thomspon RV by a friend and although I prefer to do all my major purchases in the Tri Cities I trusted my friend's advice. My experience was better than I could have ever expected. Burt as well as everyone at Thomspon RV was a pleasure to work with. I could not be happier with the service that I recieved. Burt especially went above and beyond to make sure that we were all set to go camping in our new RV ASAP. My husband and I left just 24 hrs after our purchase for the perfect weekend getaway. The best part is since I'm a Thompson (no relation) my name is already on the door. :)
Georgea Thompson, Pilot Rock, OR -
I will and have recommended this anyone!!!
Travis McLeod, Pendleton, OR
I needed a piece of vinyl to repair a spot I tore. K from parts worked very hard and sent me photos of the possible choices. A match was found and delivered to me in about 4 days. There were about a dozen total communication interactions and all promised follow ups happened very quickly. My floor is fixed after waiting for a year for the vinyl I ordered from my local dealer. You guys are the best and you earned a lifetime customer with this transaction. Thank you.